manticore-projects "Stay Connected" program is the maintenance and update program after going-live. It ensures that our client:
- learns how to create even more added value from the solution
- gets immediate response on his questions
- stays informed on changes and development
- has access to examples from best practice
- stays informed on latest manticore-projects upgrades
The program also provides access to library of latest functional and technical documentation.
In order to provide client instantly with answer and material there are four communication channels:
Depending on the situation our clients can decide which channel suits best.
At manticore-projects we understand that good documentation is necessary but sometime not sufficient to support our clients. So we provide instant response and additional help through manticore-projects remote support program.
manticore-projects "Stay Connected" includes:
- Secure remote connections (VPN, One-Time-Access) manticore-projects consultants can connect directly to the application and analyze and fix issues (data delivery, configuration)
- Application snapshots (data and configuration) the client deliver detailed data for analysis and issue reproduction
- In Web conferences (e.g. WebEx, VNC, Teamviever) and Video tutorials manticore-projects consultants explain analysis and configuration and address directly client's concerns.
Whenever remote support is not efficient, manticore-projects consultants will support on site:
- Installation and configuration
- Training and certification
- Discussion with client's auditor
- Business and management events
Training and certification
The manticore-projects Training program includes
- Knowledge of the IFRS and Basel regulations
- Best practice approach to overcome challenges, like bridging data-gaps
- Configuration and usage of the application
- Data interfacing
- Business process optimization
Additionally we offer the manticore-projects certification process which
- Ensures that the client can handle application self-sufficient and independent from vendor and
- Minimizes the organizational risk from the business process.